If you’re trying to use a promo code and you keep getting an error message, nothing happens, or some other problem, check to see if the following steps will fix the problem.
- Code has already been used. Our promo codes can only be used once, so if it’s already been used, it won’t work again.
- Items are ineligible. Check to see if the products you have in your cart meet the requirements of the promotion. Many times, promo codes require a certain price in your shopping cart before the code activates. Check the terms and conditions of the code to make sure the items in your cart qualify.
- Code entered incorrectly. Double check to make sure you’re inputting the code correctly. Our promo codes are case sensitive, so if it’s not in all caps, it won’t work. Check your caps lock and try again.
- Expired code. Our promo codes are only good during days and times. Check to make sure the promo code hasn’t expired.
If you still have problems with your promo code, please take a screenshot of the error. If there is no error popup, take a screenshot of your shopping cart and inputted promo code. Click the “Contact Us” button below and upload your screenshot with your inquiry.